Frequently Asked Questions
Do you have a physical store?
We do have a physical store. The address is:
2080 Western Avenue
Guilderland, NY 12084
When do you restock?
To keep our customer style unique, we do not restock to same item over and over, but we do accept special order if the item not in stock. To provide you with best customer service, we do check with our vendor before first, if he (she) has the same items in stock or able to make it again, as most of our merchandise are handmade.
Do you provide return label?
We do not provide return label. Once you provide our address to your local shipping facility, they will provide you with a return label after paid postage. The cost of shipping back the item is at your cost. We gladly exchange or credit returns, sorry no cash refunds.
What id the product is not available?
Sorry that this may happen! If we are unable to supply the products, we will contact you and propose alternative products that you may purchase. In the event that you do not wish to accept our proposal, we will cancel your order and debit your account with full amount.
Do you have men’s clothes and accessories?
Our mission is to enhance everyone’s confidence, so we do carry quality - captivating men’s clothes and accessories
How do I know the size for shoes?
We do carry Europeans’ shoes, so we do provide both europeans and US’s sizes for each pair of shoes.